Healthcare at West Virginia University

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Refilling Your Prescriptions

For your safety, security and convenience, we use the Voice-Tech Pharmacy Interactive Voice Response (IVR) service and Internet Refill Solution for prescription renewal.

When refilling a prescription over the phone or online, please be sure to have your prescription number ready.

Your prescription number is located on the front of the label just above your name.

By Phone — To refill your prescription over the phone please call 304-598-4848.

Over the Internet — To refill your prescription over the Internet click the Refills button complete the Refill Request form.

Form Directions
When filling out the refill form, remember that fields with an asterisk are required fields.

Under the Patient Information section enter your first and last name. The last name must be entered exactly as it appears on the prescription label.
Under the phone number, please enter a number where you can be reached if the pharmacist has a question.
The e-mail address field is optional. If you wish to receive an e-mail confirming that your order was received by the pharmacy, enter your e-mail address.
In the prescription boxes, enter the prescription number or numbers that you wish to refill. You may enter up to eight prescriptions. The prescription number is located on your prescription label, the above example shows you where to locate the prescription number on your bottle.

All prescriptions entered must match the last name as written on the bottle label.

You can choose to pickup your prescription at the pharmacy, or have it mailed to your home. You may also choose to have the pharmacy contact your doctor if your prescription needs authorization.

When you call to request a refill, theIVR system communicates with our pharmacy to verify the prescription status and determine if refills are available or if it is too soon to refill. TheIVR system will tell you when your order will be ready.

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Refilling Your Prescriptions