Hospitals and Clinics
Financial Policy
West Virginia University Hospitals, Inc is a not-for profit teaching hospital committed to providing quality health care services. In order to provide necessary medical services to our community and continue to support our teaching mission, WVUH must maintain a strong financial foundation that includes the timely collection of all Accounts Receivable. This policy establishes WVUH’s financial requirements for payment of services based on consistent compliance criteria incorporating individual patient financial conditions and circumstances. This policy will ensure the appropriate resolution of patient financial obligations to WVUH while maintaining optimal customer satisfaction. As a non-profit, teaching center, WVUH is committed to providing medically necessary services to all patients regardless of their ability to pay. Medical Necessity may be determined by certain payors resulting in patient responsibility for account balances.
POLICY
- Non-emergency Scheduled Patients: Patients are expected to resolve their identified financial obligations to WVUH prior to their scheduled date and time of service. WVUH expects credit card or auto check draft pre-payments 48 hours prior to the scheduled date of service. If the patient does not resolve the account(s) as defined within the financial policy guidelines, the service request may be clinically reviewed for delay, rescheduling or cancellation as appropriate.
- Non- emergency Unscheduled Patients: Patients are expected to resolve their identified financial obligations to WVUH at the earliest opportunity at the time of service but no later than the time of discharge. If the patient does not resolve the account(s) as defined within the financial policy guidelines, the service request may be clinically reviewed for delay, rescheduling or cancellation as appropriate.
- Patients Seeking Emergency Care and Urgent Patients: WVUH will provide emergency services regardless of the patient’s ability to pay for those services consistent with our organizational mission and in compliance with applicable Federal and State regulations. Only after the medical screening examination has been completed and the patient has been stabilized, will WVUH initiate calls to third party payers to verify insurance coverage’s and for notification of the patient’s arrival in the emergency department. At no time will emergency treatment be delayed because a physician or insurance company cannot be reached or due do a patient’s inability to pay. Emergency cases completing treatment and having been stabilized will be requested, prior to discharge, to comply with the same financial requirements as non-emergency unscheduled patients. Patients admitted to WVUH to stabilize their condition without meeting financial resolution requirements, will be identified and monitored post stabilization for resolution prior to discharge.
Hospital Discount Policy
