WVU Medicine-WVU Hospitals rolled out two new programs in July – programs that were designed to make it easier for employees to access care when they need it.

Employees are reminded that they can use nurse navigators and e-visits to meet their healthcare needs. These resources, both free, help the organization quickly assess the appropriate level of care for each patient, while, at the same time, reduce the number of unnecessary visits to the Emergency Department, Urgent Care, and other clinics.

The Nurse Navigators are available 24/7 at 1-855-WVU-CARE. They answer questions and offer advice based on their experience. For more complex issues, the nurses have access to medical references and other resources, as well as other providers. In addition to answering questions, Nurse Navigators advise callers, as appropriate, to seek medical care; they can even schedule appointments. There may be times when they recommend an e-visit.

E-visits are easily available through MyWVUChart for these conditions:

  • Back pain
  • Cough
  • Diarrhea (adult and pediatric)
  • Fatigue
  • Headache
  • Heartburn
  • Lice (pediatric)
  • Red eye (adult and pediatric)
  • Ringworm (pediatric)
  • Sinus issues
  • Swimmer's ear (pediatric)
  • Urinary tract infection (UTI)
  • Vaginal discharge

Once you log in, just follow a guided questionnaire, providing information that will either be forwarded to your primary care provider or the first available provider based on your selection; the provider will assess the proper course of action. The response time on an e-visit will be no longer than six business hours if handled by your own provider. If the Urgent Care model is used, a response can be expected within three hours when the call occurs between 8 a.m. and midnight.

These programs, which will be available to the public at a later date, were created to complement your WVU Medicine healthcare experience. The goal is to use the right care team members to provide the right services at the right time.