Healthcare at West Virginia University

Healthcare at West Virginia University

Volunteer

Services provided to WVUH by Volunteers

Key:  J – Junior;  S – Student;  A - Adult

Betty Puskar Breast Care Center (BPBCC)  (JSA)
Volunteers help provide a friendly environment for patients and family members.  Volunteers greet and escort patients to the dressing area, providing directions for gowning, and direct patients to the Solarium.  Volunteers also assist with clerical duties such as copying, faxing, answering phones, and the retrieval of image jackets and patient visit cards.

Cancer Center Lobby Liaison (JSA)
Volunteers assist with communications and comfort measures that facilitate customer satisfaction by greeting patients & visitors, interacting with patients, answering questions and providing directions to common departments within the facility, making coffee, passing out snacks, warm blankets, books & magazines.  Volunteers also help with the check-in process and handing out surveys & questionnaires.

Cheat Lake Physicians (JSA)
Volunteers will assist with clerical tasks such as copying, faxing, filing, answering phones, completing forms, chart prep, doing research, and running errands. Volunteer will help provide a friendly experience and efficient service to patients and family members at all times.

Chestnut Ridge Day Hospital (SA)
Volunteers will assist clinical therapists in providing a variety of leisure activities including crafts, cooking, games, and outings.  Engages and assists in managing the therapeutic milieu on breaks between groups, including snack and lunch times.

Child Development Center (CDC) (SA)
Volunteers assist teachers with daily activities such as interacting with children, reading to children, helping with projects, supervising play, playing games, etc.

Diversional Therapy (SA)
Volunteers visit patients and distribute pre-packaged craft kits to individuals needing projects to occupy their time.  Volunteers give instructional guidance on a one-to-one basis or in a group setting.

Emergency Department (ED) (SA)
Volunteers assist the health care team by greeting patients, assisting with patient’s room assignments, communicating with families, and maintaining patient comfort while in the emergency room.  Responsibilities also include delivering lab tests and assisting staff with the escort of patients for x-rays and tests, etc.

Gift Shop (JSA)
Volunteers assist customers in finding gifts, run the cash register, help with inventory, pricing, stocking and keeping the shop straightened.  Gift Shop volunteers get an extra discount on purchases.

Health Information Management (HIM) (JSA)
Volunteers will assist with filing, typing, answering telephones, as well as other clerical duties in the Health Information Management Department.  May be assigned special projects based on the number of hours volunteered.

Information Desk (SA)
Volunteers provide information to patient’s families and visitors about the hospital, patient room information, and the Morgantown area.  It is very important these volunteers possess excellent customer relation skills.

Library (JSA)
Volunteers sort and organize magazines and books donated for patient and visitor use.  Stock and straighten magazine waiting areas throughout the hospital.  May take library cart to visit patients to offer reading materials.  All volunteers can participate in this service by donating books and/or magazines.

Lobby Activity Volunteer (Peds Clinic – POC) (JSA)
Volunteers interact with patients in the clinical setting while assisting with games, crafts, books, puzzles, movies and or video games in lobby.  Clean toys and waiting area supplies, straighten and restock supplies.  Prepare projects and or craft kits.  Assist patient or guardian with siblings and or patient while in lobby. 

Medical Center Pharmacy (S)
Volunteers assist in the Pharmacy providing pharmaceutical care to all patients.  Volunteers also assist the pharmacy technician by operating the cash register and in working with the pharmacist, reading physician orders, preparing and delivering medications, and preparation of sterile products.  Applicants must have some cash register experience and excellent communication skills.  (Available only to Pre-Pharmacy majors.)

Morgue and Anatomic Pathology – (SA)
Volunteers assist in the preparation and clean up of autopsies, and the transport and release of the deceased.  Volunteers also assist with Anatomic Pathology block and slide management as well as minor clerical functions.

Occupational Therapy (OT) (S)
Volunteers observe occupational therapy treatment and learn how people become independent through the use of purposeful activities and equipment.  Volunteers will also become involved with the daily clerical functions & responsibilities of the OT Department.  (Available only to Pre-OT students.)

Office/Resource Volunteer (JSA)
Volunteers assist with filing, typing, answering telephones, as well as other clerical duties.  Duties may also include delivering flowers, taking items to patient’s rooms, working on various projects as needed, sending out mailings, and packaging items for the Sterile Processing Department.

Patient Mail Service (JSA)
Volunteers obtain and sort patient mail; deliver to patients, and forward mail to discharged patients.

Patient Representative (SA)
Volunteers survey patients to assess satisfaction with the quality of care they are receiving.  Volunteers work with the Charge Nurse and or Patient Advocate to resolve patient issues as they are identified.

Physical Therapy (PT) (S)
Volunteers assist physical therapists in preparation and application of hot and cold packs, mobility of patients, assignment of equipment, preparation of treatment rooms, stocking supplies, running errands, etc. (Available only to Pre-PT students.)

Rosenbaum Family House (JSA)
Volunteers provide assistance to guests and departmental staff by registering guests, providing tours, escorting guests to their rooms, answering incoming calls, checking out guests, picking up & sorting mail and other clerical tasks.

Ruby Day Surgery Waiting Area  (JSA)
Volunteers serve as a liaison between the operating and recovery rooms and patient’s family members.  Using a surgery schedule volunteers will keep track of patients and their family members, explain the surgery process and guidelines of the department, escort family members to prep and recovery areas, and provide information.  (Must be at least 17 years of age.)

Security (JSA)
Volunteers will assist the Patrol Officer in ticketing the lots, giving breaks, traffic control when needed. Volunteers will also assist the Canopy Officer with helping patients/visitors in and out of vehicles and assist in getting them to their destination within the Hospital and will also assist the Canopy Officer with locating wheelchairs throughout the Hospital.

Tea Service Volunteer  (SA)
Volunteers provide tea, coffee, and snacks to patients and families during their outpatient visit to the Mary Babb Randolph Cancer Center. 

Visitation Volunteer (SA)
Volunteers provide companionship to patients who are in the hospital for extended periods of time, or who may not have friends and relatives nearby who can visit them on a regular basis.  Volunteers visit with patients floor by floor, providing companionship, playing games, assisting with crafts, etc.

Volunteer Musician  (SA)
Volunteers provide a warm, comforting, friendly, and calm atmosphere through the process of playing their instrument for patients and their families.

WVU Children’s Hospital (SA)
Volunteers visit children; offering companionship by playing games, reading, making crafts, etc.  Volunteers also assist Child Life Specialists with cleaning toys and maintaining the playroom and developing activities, etc.    College students must commit to both fall and spring semesters.  

Last Revised:  10/08

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